Client managementHQWatchfolio account workspace

Daniel and Rachel LeBlanc

Prefers photo-first updates, priority storm contact, and same-day approval requests.

Account summary

Manage the customer relationship from one account screen.

Client management in HQWatchfolio includes contact details, emergency contacts, billing, documents, agreements, and linked properties.

Properties on account

2

Linked homes under this client

Pending approvals

2

Owner decisions currently in play

Active service requests

2

Dispatch or add-on work on the account

Billing plan

Enterprise

Enabled

Linked homes

Property portfolio for this client.

Use property routes for checklist and visit operations while keeping the account layer clean.

Contacts and approvals

Emergency contacts, billing, and decision flow.

This route keeps the customer communication layer clear before the team moves into property or work order detail.

Primary communication

Portal + SMS

active

Email: owners@seabrooktrust.com

Phone: (555) 201-4400

Billing email: billing@seabrooktrust.com

Stripe: Healthy customer profile

QuickBooks: Weekly sync

Emergency contacts

People HQWatchfolio should contact during urgent issues.

Rachel LeBlanc

Primary decision maker

(555) 201-4401

Mike Turner

Local emergency contact

(555) 804-7741

Drainage correction quote

Approve Greenline Outdoor to correct low-point drainage near the side gate.

pending-owner

$420 · requested Jul 7

Arrival prep request

Turn on lights, set temperature, and complete refrigerator stocking before arrival.

approved

$125 · requested Jul 8

Documents and agreements

Keep account paperwork visible.

Home Watch teams need fast access to agreements, compliance docs, and billing references before dispatching work.

Documents

Reference files linked to the account.

Signed service agreement
Insurance certificate
Storm protocol sheet

Agreements

Service and operational approvals already on file.

Home Watch master agreement
Emergency dispatch approval
Smart lock consent